Gigya

From time to time, you hear about new social networking sites cropping up, trying to be the Facebook-killer—the new, all-encompassing social network that promises to connect us to all our friends (and brands) in new and mind-blowing ways. But basically anything since the demise of MySpace has failed (Google Buzz, I’m looking in your direction). The fact of the matter is that 5 years ago, social networking was new, and only the most web savvy individuals saw any value in it. So we all messed around with a bunch of different platforms—Friendster, MySpace, Bebo, and others. But by the time we all figured out that MySpace had basically turned into a trashy hook-up spot for 14-year-olds with daddy issues, Facebook came along with its clean UI and easy-to-navigate profiles. And we were all hooked.

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Social Sign On (“SSO”) enables website and mobile application users to authenticate using their existing social network credentials from providers such as Facebook, Twitter, Google, etc. Most users have noticed this trend on sites like Answers.com or Fox News. Here are some of the benefits of social sign-on:

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Most websites are offering social sign-in services to allow for a streamlined account sign-in for their customer. With a social sign-on your business can focus on welcoming the customer instead of collecting their information. Gigya offers social sign-on for a multitude of social networks and allows your customer to choose the sign-on identity from the social network of their choosing.  

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Getting your customers to share content with and from your website is key to increasing customer integration and participation. The problem is most plugins do not prompt users to share—giving them that important nudge and reminder. The ability to share across all major social networks will increase the amount of social buzz you receive from your social media marketing strategy—contributing to more high-quality social media referrals.

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Having a mobile component to your social media solution is critical given the incredible increase in smartphone popularity. Smartphones are expected to outsell feature-based phones this year, meaning you need web content accessible through mobile platforms like iOS for the iPad and iPhone and the Android OS popular on smartphones.  

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Social optimization requires that you connect with major social media sites to allow your users to integrate your company in their social sphere. Gigya allows you to connect across all the major social platforms.

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The point of social media is to turn your website into a community atmosphere, driving further customer participation and integration. Gigya’s community section drives multiple points for users to get involved in your site’s community:

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Gigya’s analytics controls give you the opportunity to not only receive benefits from social media marketing, but to analyze how users are interacting with your site. Using analytics tools to evaluate our solution allows you to customize your solution to cater to your clients needs and to improve any areas that are lacking. Their GUI platform or through API allows you to classify your best site advocates and assign them a score through Gigya’s built-in iRank tool.

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Gigya is to social media what the Swiss Army Knife is to camping—a lifesaver. While there are hundreds of other plugins to choose from, Gigya offers a centralized service with a GUI-interfaced console and analytical tools. Their scalable services have been implemented by the likes of ABC, ESPN, Reuters, Time and Turner.

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You’ve got your social CRM system set up. Data, which started as a trickle, is now coming into the system like a steadily-flowing stream.

But what do you do with it? And, more importantly, how do you interpret it? That’s where analytics come into play. Analytics help you make sense of all that data flowing into your social CRM system, and can help you better focus your strategy.

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