Articles on social media topics related to Facebook, Google, LinkedIn, Twitter, and social CRM:

Most companies and brands these days have started to realize that they can’t just keep playing the same old advertising and marketing game. They have to adapt to the emerging social media landscape in order to survive. Not only survive, but thrive. Consumers today are more likely to trust recommendations from friends than they are advertising messages, and those recommendations are coming through social media.

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Navigating the Labyrinth

Now more than ever, it’s imperative for professionals and organizations to carefully craft their social strategy and seek out the right tools for the job. Gartner Research released its latest study which expects social CRM software sales to exceed an impressive $1Billion by 2013.

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Facebook Connect allows users to log in and sign up for third-party apps, games, websites, and services using only their Facebook account.  This is essentially the end result of a set of APIs and the Open Graph protocol created by the social network for third-party developers and users to integrate and share content and communities.

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Interpreting brand metrics in accordance to transactional data can be quite a challenge. Don’t let the term “metrics” fool you. Just as brand, creative and visuals live in the subjective world – “brand metrics” can as well. This makes it all the more imperative to understand the fast-paced opportunity and how we can redefine the way we get results through social media.

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Return on investment (ROI). Three very simple words. But those are three words that can send a chill through even the most hardened corporate warrior. But ROI is something that the folks running the show demand. They want to see results for their money.

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"Congratulations! Your business has its own Facebook page.” That doesn’t sound very impressive does it? Making that Facebook page isn’t really even the first step to page marketing. It’s something that should have already been done by now. Step one is your game plan. Like all your marketing, this page needs that same “roadmap” for success. We will touch on that roadmap soon, but first let’s talk about the importance of this page and the plan.

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The social graph. No other concept has so fluidly permeated the vernacular that it’s tough to decide which accolade Mark Zuckerberg will be remembered for first: founding the largest ‘social graph’ in the world or coining the term. The term, graphically represented by a sociogram, is applied to an abstract concept which maps and illustrates online connections and it’s a powerful tool that is used to great effect. Yet despite its assured potential, the social graph does have an Achilles Heel: portability.

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Social media plugins play an important role in connecting websites and web services to social networks. Social media services allow websites to engage with their visitors in a fresh and interactive way— and have become essential to the health and growth of a new web. This article outlines the top 10 social media plugins of today, why they’re so important, and why you should consider using them for your site.

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What is it?

For those not yet familiar with Social CRM (social customer relationship management), it refers to the process by which companies selling products or services build a relationship with their consumers.

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Social Media provides both consumers and marketers with an unprecedented ability to interact and form larger communities of discussion around specific industries and even specific products.  By properly embracing social media, companies can identify trends within these communities to improve the user experience of their customers and potential customers alike, resulting in increased sales and customer satisfaction.

Here are 10 things your company can do to improve your user experience by harnessing the power of social media:

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