Articles on social media topics related to Facebook, Google, LinkedIn, Twitter, and social CRM:

Target Customer Engagement

Social sign-on is a great solution to the problem that many people face: the need to have a unique user name and password for each web site that they use.

But once customers (either actual or potential) are logged into your site, that’s when the real work begins. That work is engaging those customers, keeping them engaged, and converting clicks into purchases.

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Social media can make or break a brand and few industries have had to wrestle with the implications of our social era more briskly than hospitality. Customer perceptions can change in as little time as it takes to read the headline of a bad review on TripAdvisor. But the social world is a two-way street, with attentive brands successfully engaging with customers and earning new ones in the process.

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Facebook Privacy

Facebook recently got into trouble when it was revealed that they were behind a Google smear campaign. Essentially, Facebook hired a PR firm to get journalists and bloggers to write negative press about Google’s privacy policies and practices. The tactic backfired when some enterprising journalists did some research and found out that Facebook was behind the campaign.

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Etsy. The name alone conjures up images of grey woolen scarves made by loving hands around the family dining table. In fact, the vision is not far off. Hundreds of thousands of artists have flocked to set up ‘shop’ from the comfort of their own home, peddling their artistic or vintage wares in ways unimaginable at local craft fairs.

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If you’re using Facebook to market your business or service, you’ve probably invested a lot of time and effort, and maybe even a little money, into that. And, like any investment, you want to see a return.

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LinkedIn has long been known as the place to network and find a job. In the past few years it has broken that mold and turned into a community of top professionals looking to share insights and build stronger businesses. 

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While it seems that some people are obsessed with social media metrics, those metrics can be useful for gauging the success of your Twitter marketing efforts. The problem is that  there so many metrics that you can look at.

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140 characters may seem morsel-sized but billions of them have managed to put Twitter on everyone’s radar from celebrities to marketers. What began as an experimental side project in 2006 has quickly ascended the ranks to become one of the world’s best known and most utilized social networks. Not to mention the world’s first micro-blog and real-time news feed.

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Social media marketing is the new frontier, and new frontiers scare people. They especially scare marketers and executives who have virtually no way of measuring the benefit of crossing into the new frontier. I know we all say that social media marketing is highly targeted, virtually cost-free, and will bring huge returns to those who invest in it, but it has been historically hard to measure the actual ROI on a social media marketing investment.

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The word “virus” comes from Latin and indicates poison or other harmful substances. Many viruses are harmful to the human body, making us sick and in some cases killing us. “Virus” is also a term we use to indicate a malicious piece of software that has invaded our computers, making them run inefficiently or installing malware that can steal our personal information and give it to criminals who want to steal our identity. Interestingly, “virus” is also the term we use to indicate an internet meme or particularly cool and catchy piece of the web that gets passed along through email and social networks—like a virus.

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