Heidi Anspaugh

Web writer and editor practically since the Web was born, and social media and community management professional. My industry experience and areas of expertise include online community development and management, social advertising, virtual worlds, social media, social gaming, online social networking, digital marketing strategy, and Web content development. Twitter: @_ANSPAUGH_


What is it?

For those not yet familiar with Social CRM (social customer relationship management), it refers to the process by which companies selling products or services build a relationship with their consumers.

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